K99 Game Privacy Policy

1 About This Policy

This Privacy Policy describes how K99 Game collects, processes, stores and protects personal information belonging to players registered on the platform. It applies to all services available at k99game.onl, including sports betting, slot games, fish games, bingo, promotions and account management features.

By registering an account with K99 Game, you acknowledge that you have read this policy and understand how your data will be handled. We recommend reading this document alongside the Terms and Conditions and Responsible Gaming guidelines, which together form the full framework for how K99 Game operates.

This policy may be updated from time to time. The most recent version will always be available on this page, with the "Last Updated" date reflecting the most recent revision. Continued use of the platform following an update constitutes acceptance of the revised policy.

2 Data We Collect

K99 Game collects personal data in a number of ways — directly from you when you register or use the platform, and automatically through your interaction with our systems. The categories of data we collect are described below.

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data. Where identity documents are requested for verification, they are used solely to confirm your identity and age eligibility, and are handled securely.

3 How We Use Your Data

K99 Game uses the personal data we collect for specific, legitimate purposes directly related to operating the platform and providing services to registered players in Pakistan. We do not use your data for purposes beyond what is described here without first informing you.

• Account creation and management — to set up your account, verify your identity and maintain your player profile on the platform.
• Transaction processing — to handle PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and to process withdrawal requests to your verified payment method.
• Platform security and fraud prevention — to detect and investigate suspicious activity, prevent multi-accounting, identify potential fraud and protect both the platform and its users.
• Customer support — to respond to your queries, resolve disputes and handle complaints related to your account, bets or transactions.
• Responsible gaming — to monitor play patterns, apply limits you have set and identify any behaviour that may indicate problem gaming so that appropriate tools can be offered.
• Promotions and communications — to send you information about bonuses, PSL cricket promotions and platform updates you have opted in to receive. You can opt out of marketing communications at any time through your account settings.
• Platform improvement — to analyse aggregated usage data and improve the overall experience for players across all sections of the site, including slot games, fish games, bingo and the betting section.

4 Legal Basis for Processing

K99 Game processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing your identity, contact and financial data is required to fulfil the account agreement between you and K99 Game. Without this, we cannot operate your account or process transactions.
• Legitimate interests — processing technical and activity data helps us maintain platform security, detect fraud and improve the product in ways that benefit all users without overriding your privacy interests.
• Legal obligation — certain data may be retained or disclosed where required to comply with applicable law, court orders or formal requests from regulatory authorities.
• Consent — where we send optional marketing communications or set non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time.

5 Data Sharing & Third Parties

K99 Game does not sell your personal data to third parties. We may share specific, necessary data with trusted partners and service providers who assist in operating the platform. Any such sharing is governed by strict data processing agreements that require those parties to handle your information securely and only for the purpose for which it was shared.

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the minimum financial data required to process your PKR deposit or withdrawal. These processors operate under their own privacy policies.
• Identity verification services — where document verification is required, a specialist verification partner may process your identity documents on our behalf. They are not permitted to retain or use your data for any other purpose.
• Technology infrastructure providers — hosting, security and analytics service providers may process technical data as part of platform operations. All such providers are bound by confidentiality obligations.
• Legal and regulatory bodies — in situations where we are legally required to disclose data in response to a lawful request, we will comply. We will notify you where we are legally permitted to do so.

6 Cookies & Tracking Technologies

K99 Game uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and to understand how players interact with different sections of the site. Cookies are small data files stored on your device when you visit a website.

• Essential cookies — required for the site to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled.
• Functional cookies — remember your language preference and settings across visits so you don't have to reconfigure them every time you open K99 Game.
• Analytics cookies — help us understand which pages, games and features are most popular so we can prioritise improvements. Data collected through analytics cookies is aggregated and not linked to individual accounts.
• Marketing cookies — only set with your consent, these allow us to show you relevant K99 Game promotions and cricket betting offers on partner platforms. You can opt out at any time.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access your account, deposit in PKR or place bets on cricket, football and esports markets.

7 Data Retention

K99 Game retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Account data and transaction records are retained for the duration of your account and for a minimum period after account closure to comply with record-keeping obligations.
• Identity verification documents are retained for the period required to satisfy our verification obligations and then securely deleted.
• Support communications are retained for a reasonable period to allow follow-up on unresolved queries and to maintain a record of dispute outcomes.
• Technical and analytics data is typically retained in aggregated, anonymised form after the active retention period for active account data has passed.
• Where an account is suspended due to suspected fraud or a breach of the Terms and Conditions, relevant data may be retained for a longer period as part of the investigation record.

8 Data Security

K99 Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or loss.

• All data transmitted between your device and K99 Game servers is encrypted using industry-standard TLS/SSL protocols.
• Stored personal and financial data is protected using encryption at rest, so it cannot be read even if storage systems were accessed without authorisation.
• Access to player data within K99 Game is restricted on a need-to-know basis. Support staff can only access account data relevant to the query they are handling.
• Our payment integrations with JazzCash, Easypaisa and Raast follow secure API standards. Card and wallet credentials are not stored on K99 Game servers.
• We conduct regular reviews of our security practices and update them in response to emerging threats.

9 Your Rights

As a K99 Game player, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team with your registered username and a description of your request.

We aim to respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect against unauthorised data access.

10 Children's Privacy

K99 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on the platform requires confirmation of age, and identity verification is used to enforce this requirement where necessary.

If we become aware that personal data has been collected from a minor, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on K99 Game, please contact our support team so we can investigate and act promptly.

11 Policy Updates

K99 Game may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the services we offer or the legal requirements that apply to us. When we make a material change, the "Last Updated" date at the top of this page will be revised accordingly.

We recommend checking this page periodically, particularly after significant platform updates. For changes that substantially affect how your data is used, we will make reasonable efforts to notify registered players via the contact details held on their account before the change takes effect.

Continued use of K99 Game after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you disagree with a material change, you should stop using the platform and contact support to arrange account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand how a particular type of data is used, or wish to exercise any of the rights described in Section 9, please reach out to the K99 Game support team. We are available around the clock to assist with privacy-related queries.

When contacting us about a data request, please include your registered username and a clear description of your query so we can locate your account and respond as quickly as possible. Our support email address is displayed in the footer of this page.

For questions specifically about responsible gaming, deposit limits or self-exclusion, visit the dedicated Responsible Gaming page for a full overview of the tools available to you.